Orders typically ship within 24 hours of purchase during the weekdays (Monday-Friday). If your purchase is during the weekend, your package will ship the following business day. Shipping cutoff time is 12PM PST (Monday-Friday), any order after that time will ship the following business day.

Please see the shipping FAQs below or contact us if you have any additional questions regarding shipping.

All orders over $99 ship for free within the continental United States. Non-contiguous states will have discounted shipping over $99.

Free shipping is not available on international orders.

All Trading Card Game (TCG) sales are final. We do not accept returns or exchanges on any TCG products under any circumstances. Order cancellations for TCG products are permitted only prior to shipment.

For all other products, returns are accepted only if the item is brand new and unopened, in the same factory condition as originally sold, and returned within fifteen (15) days of the original purchase date. All returns require prior authorization. To request return authorization, please email michael@hobby-addicts.com. Unauthorized returns will not be accepted.

Refunds are typically processed within forty eight (48) hours of receipt and inspection of the returned item. The customer is responsible for all return shipping costs. A restocking fee of up to fifteen percent (15%) may be applied if the returned item cannot be resold as new due to packaging damage or condition issues.

We do not accept returns on any opened, used, installed, modified, or otherwise altered products. Any item returned that does not meet the eligibility requirements outlined above will, at our sole discretion, either be subject to a thirty percent (30%) to fifty percent (50%) restocking fee or returned to the sender at the sender’s expense.

Guaranteed or your money back. Pre-orders are guaranteed or you will receive a full refund and a 10% coupon on your next purchase. We do our very best to estimate our allocations but there is always a possibility to receive less than we anticipate.

Shipping: If you order in stock items with pre-ordered items they will ship when the pre-ordered items are available to ship. Please make sure to place a separate order if you want your in stock items to ship immediately.

Can I cancel my pre-order? Yes, you may cancel a pre-order at any time and receive a full refund up until your product has shipped. Just contact michael@hobby-addicts.com with your order number.

Note: Due to issues with bots, cancelled orders may be charged a 3% fee. We pay the 3% for all transactions, even if they are cancelled.

We highly recommend the addition of Route protection. If any issues arise with your package the protection offered by route is substantially better than those offered via the shipping companies.

What makes Route better?

• Much faster claims response
• Better overall coverage
• Full coverage
• Better customer service

Can I get a refund on Route?

• Only if you contact us prior to shipment. Once an item it shipped the insurance is no longer refundable.

Have issues with your products? Contact us and we'll provide help. In most cases, the product is supported by the manufacture.

RC vehicles are subject to damage during normal use. Damage occurring after operation is not considered a product defect and is not eligible for refunds or chargeback disputes.

Our products are brand new and factory sealed. Minor damage or imperfections to packaging and/or wrapping does not qualify for a refund/discount/replacement.

Cosmetic Damage
Damage to packaging that does not impact the product will be considered cosmetic damage and does not quality for a discount or refund.

Damaged by carrier (shipping box is damaged). If a package is confirmed to be damaged by the carrier, please open a case with the carrier and contact us. Once the case resolves with the carrier, we will take appropriate actions.

All other damage. Please contact us if you have any substantial damage to our products and we will handle it case by case.

This policy defines how shipments that are lost, missing, stolen, misdelivered, or sent to an incorrect address are handled when Route shipping protection is declined at checkout. When Route shipping protection is selected, all claims are handled directly through Route in accordance with their terms and claim process.

Lost Packages by Carrier

A package is considered lost only when the carrier confirms that it was not delivered and cannot be located. If a package is confirmed lost by the carrier, we will, at our discretion, either issue a replacement, pending availability, or provide a refund based on the applicable shipping coverage. When Route shipping protection is declined, any replacement or refund is limited to the carrier’s default insurance coverage, which typically ranges from $100 to $200 depending on the carrier. Carrier investigations and claims may take several weeks to resolve.

Missing Package Marked as Delivered

If a package is marked as delivered by the carrier and delivery is confirmed via tracking, the order is considered fulfilled. Packages marked as delivered are not considered lost. We do not replace or refund orders once delivery has been confirmed by the carrier, including in cases where the package is reported missing after delivery. It is the responsibility of the recipient to be present for delivery and/or to provide a secure delivery location.

Stolen Packages

Packages reported stolen after the carrier has confirmed delivery are not eligible for replacement or refund through Hobby Addicts or the shipping carrier. It is the responsibility of the recipient to be present for delivery and/or to provide a secure delivery location.

Misdelivered Packages

A package is considered misdelivered only when the carrier confirms it was delivered to the wrong location. If the carrier confirms misdelivery and the correct shipping address was provided at checkout, we will, at our discretion, either issue a replacement, pending availability, or provide a refund based on the applicable shipping coverage. When Route shipping protection is declined, any replacement or refund is limited to the carrier’s default insurance coverage, which typically ranges from $100 to $200 depending on the carrier. Carrier investigations and claims may take several weeks to resolve.

Incorrect Shipping Address

Customers are solely responsible for providing an accurate and complete shipping address at checkout. We do not change shipping addresses after an order is placed. If an incorrect address is entered, the order must be canceled prior to shipment and a new order placed with the correct address. If a package is shipped to an incorrect address provided by the customer and is not intercepted before delivery, the order is not eligible for replacement or refund. Any intercept, hold, or recovery attempt after shipment is the responsibility of the customer and is not guaranteed by the carrier.

By placing an order with Hobby Addicts, the customer agrees to all published store policies, including but not limited to our Return Policy, Shipping Policy, and Lost, Missing, Stolen, Misdelivered, and Address Errors Policy.

Chargebacks, payment disputes, or fraud claims submitted in contradiction to these policies are not considered valid grounds for reversal and will be fully contested.

Delivered Orders and Fulfillment

Orders marked as delivered by the shipping carrier are considered fulfilled. Claims of non receipt, missing packages, stolen packages, or disputes arising after delivery confirmation are not eligible for refund or replacement as outlined in our policies. Carrier tracking records, delivery confirmation, GPS scan data, and shipment metadata may be submitted as evidence in response to any chargeback or payment dispute.

Shipping Related Disputes

Chargebacks related to shipping issues, including but not limited to lost packages, missing packages, misdelivered packages, stolen packages, or incorrect shipping addresses, are governed by our Shipping Policy. Customers who decline Route shipping protection acknowledge that coverage may be limited to the carrier’s default insurance and accept the associated risk. Disputes submitted contrary to these terms will be contested.

Product Use, Condition, and Satisfaction

Chargebacks related to buyer’s remorse, dissatisfaction, compatibility issues, incorrect purchases, normal wear and tear, or damage caused by use, installation, modification, or non warranty conditions are not valid grounds for reversal. Products that have been opened, used, installed, modified, or altered are not eligible for return or refund except where required by law.

Trading Card Game Products

All Trading Card Game (TCG) sales are final once shipped. Chargebacks submitted for TCG products after shipment or delivery, including claims of changed mind, incorrect purchase, or dissatisfaction, are not valid and will be disputed.

Fraud and Unauthorized Transaction Claims

Fraud or unauthorized transaction claims are taken seriously and will be fully contested when evidence indicates the transaction was authorized.

Orders that successfully pass fraud screening, payment authorization, and security checks, and are delivered to the cardholder’s billing address or a previously used shipping address, are presumed authorized. Fraud claims submitted under these circumstances may be considered friendly fraud and will be disputed.

Evidence submitted in response to fraud claims may include, but is not limited to, billing and shipping address verification, delivery confirmation, carrier tracking data, IP address verification, device fingerprinting, payment authentication records, and prior transaction history.

Delivery confirmation to the billing address on file constitutes strong evidence of authorization and fulfillment. Fraud claims submitted after delivery confirmation are not valid grounds for reversal and will be contested.

Failure to Contact Us

Submitting a chargeback or payment dispute without first contacting Hobby Addicts to attempt resolution in accordance with our published policies may result in the dispute being contested with all available evidence. Attempting to bypass store policies through a chargeback is considered abuse of the payment dispute process.

Friendly Fraud

Friendly fraud occurs when a cardholder initiates a chargeback or fraud claim for a transaction they authorized, or benefited from, including but not limited to situations where the order was successfully delivered, used, or received at the cardholder’s billing or shipping address. Friendly fraud may include disputes filed due to buyer’s remorse, misunderstanding of store policies, failure to recognize a charge on a statement, or attempts to bypass a merchant’s return or shipping policies.

Evidence and Processor Cooperation

In the event of a chargeback, payment dispute, or fraud claim, Hobby Addicts reserves the right to submit any relevant documentation to the payment processor, issuing bank, card network, or dispute resolution entity. This may include order details, policy acknowledgments, delivery confirmation, customer communications, transaction records, and account history.

Account Restrictions

Customers who initiate chargebacks, payment disputes, or fraud claims in violation of our policies may be restricted from future purchases at our sole discretion.